Frequently Asked Questions
Everything you need to know about shopping at The Red Balloon Toy Store.
What is your standard shipping timeframe?
We offer standard shipping which typically takes 3 to 7 business days within the continental United States. Express shipping options are available at checkout if you need your items sooner.
What is your return policy for toys and accessories?
We accept returns on unopened and unused products within 30 days of purchase. Items must be in their original packaging with all tags attached to be eligible for a full refund.
Are the materials used in your toys safe for children?
Absolutely. Safety is our top priority. All products sold at The Red Balloon Toy Store meet or exceed US safety standards and are made from non-toxic, kid-friendly materials.
Can I track my order after it has been placed?
Yes, once your order has shipped, you will receive an email confirmation containing a tracking number and a link to monitor your package's progress.
Do you offer gift wrapping services?
We do! You can select our signature gift wrapping option at the cart page for a small additional fee. We can also include a personalized handwritten note for the recipient.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure and seamless checkout experience.